TERMS OF SERVICE

OVERVIEW

Welcome to SIVELO!

The terms “we,” “us,” and “our” refer to SIVELO. SIVELO operates this store and website, including all related information, content, features, tools, products, and services offered to you in order to provide a customized shopping experience (collectively, the “Services”). SIVELO is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein (collectively, the “Terms”), describe your rights and responsibilities when using the Services.

Please read these Terms carefully, as they contain important information regarding your legal rights, including limitations of liability and warranty disclaimers.

By visiting, interacting with, or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not access or use the Services.

SECTION 1 – ACCESS AND ACCOUNTS

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have given consent for any minor dependents to use the Services on devices that you own or manage.

To use the Services, including browsing our online store or purchasing products, you may be required to provide certain information such as your email address, billing information, payment information, and shipping details.

You represent that all information you provide is accurate, current, and complete and that you have the necessary rights to provide such information.

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not sell, transfer, assign, or license your account to another person.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to display our products and their colors, features, and appearance as accurately as possible. However, the appearance of products may vary depending on your device, screen, display settings, and other technical factors.

We do not guarantee that the appearance of a product on your screen will exactly match the physical product.

Product descriptions, availability, and specifications may be updated from time to time without prior notice. We reserve the right to discontinue products or limit quantities offered to particular persons, geographic regions, or jurisdictions where permitted by applicable law.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase the selected products.

Your order is not accepted until SIVELO confirms acceptance of the order. Payment must be successfully authorized and processed before an order can be completed.

Please review your order carefully before submitting it. Once an order has entered fulfillment, we may not be able to accommodate requests to change or cancel it.

If we decline, modify, or cancel an order, we will attempt to notify you using the contact information provided with the order.

Purchases are subject to our Return & Refund Policy.

Products purchased through SIVELO are intended for personal or household use unless otherwise agreed.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions may change without prior notice.

The price charged for a product will be the price displayed at checkout at the time your order is placed and will be reflected in your order confirmation.

Applicable taxes, shipping charges, customs duties, import fees, or other charges will be displayed where applicable or otherwise handled in accordance with applicable law and the relevant shipping method.

You agree to provide accurate and up-to-date purchase, payment, billing, and account information.

You represent that you are authorized to use any payment method provided and agree to pay all applicable charges associated with your purchase.

SECTION 5 – SHIPPING AND DELIVERY

Estimated shipping and delivery times are provided for convenience and are not guaranteed.

Delivery may be affected by carrier delays, customs processing, holidays, high demand, weather conditions, or other circumstances outside our reasonable control.

Current shipping options, estimated delivery times, and applicable shipping charges are shown at checkout and described in our Shipping Policy.

Please ensure that your delivery information is correct before completing your purchase.

For additional information, please review our Shipping Policy.

SECTION 6 – INTELLECTUAL PROPERTY

The Services, including trademarks, text, graphics, images, videos, audio, designs, layouts, and other content, are owned by or licensed to SIVELO and are protected by applicable intellectual property laws.

You may use the Services only for personal, non-commercial purposes.

Unless expressly permitted, you may not reproduce, distribute, modify, republish, publicly display, download, store, transmit, or commercially exploit any material from the Services without prior written permission.

The SIVELO name, logo, product names, designs, and slogans are trademarks or other intellectual property belonging to SIVELO or its licensors.

Shopify's names, logos, products, and trademarks belong to Shopify. Other trademarks appearing through the Services belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS

The Services may provide access to tools or functionality offered by third parties that we do not control or monitor.

Such tools may be provided “as is” and “as available” without warranties or endorsements from SIVELO.

Your use of third-party tools is at your own discretion and subject to the terms and policies of the applicable third-party provider.

We may introduce additional features, tools, or resources in the future. Such features will also form part of the Services and be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain links to websites, platforms, or content operated by third parties.

We are not responsible for reviewing or evaluating the accuracy, content, policies, security, or practices of third-party websites.

If you access third-party websites or purchase products or services from third parties, you do so subject to the third party's applicable terms and policies.

Please review third-party policies carefully before completing any transaction with them.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

SIVELO uses technology provided by Shopify to operate the Services.

However, all sales and purchases made through our store are transactions directly between you and SIVELO.

Shopify is not the seller of products offered by SIVELO and is not responsible for the fulfillment, quality, delivery, return, or performance of products purchased from SIVELO.

SECTION 10 – PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Shopify may also collect and process personal information relating to your access to and use of the Services in order to provide and improve Shopify's services.

For more information about how SIVELO, Shopify, and our service providers process personal information, please review our Privacy Policy and Shopify's Consumer Privacy Policy.

SECTION 11 – FEEDBACK

If you submit reviews, suggestions, ideas, feedback, comments, or other content to us (“Feedback”), you grant SIVELO a worldwide, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback for purposes including operating, improving, and marketing the Services.

You represent that you have the rights necessary to provide the Feedback and that it does not violate any applicable law or third-party rights.

You are responsible for the accuracy and content of Feedback you submit.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

From time to time, the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, estimated delivery times, availability, or other information.

We reserve the right to correct such errors or inaccuracies and to update information or cancel orders affected by material errors where permitted by applicable law.

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services to:

• violate any applicable law or regulation;
• infringe intellectual property or other rights;
• harass, abuse, threaten, defame, or harm another person;
• submit false or misleading information;
• transmit malware, viruses, or harmful code;
• send spam, phishing messages, or unauthorized marketing;
• impersonate another person or entity;
• collect or track personal information without authorization;
• interfere with the security or operation of the Services;
• circumvent technical or security measures; or
• otherwise use the Services in a way that could harm SIVELO, Shopify, our users, or third parties.

We reserve the right to restrict or terminate access to the Services where we reasonably believe these Terms have been violated.

SECTION 14 – AUTOMATED AGENTS

This section applies where software, automated services, artificial intelligence agents, or similar technologies (“Agents”) access or interact with the Services.

Agents must identify themselves appropriately, comply with applicable technical requirements, and must not conceal automated activity, imitate human activity for the purpose of bypassing restrictions, circumvent bot protections, or avoid security measures.

We may limit or block automated access to the Services at our discretion.

SECTION 15 – TERMINATION

We may suspend or terminate access to the Services where permitted by applicable law, including where these Terms are materially violated.

Any obligations or provisions that by their nature should survive termination will continue to apply after termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

We do not guarantee that access to the Services will always be uninterrupted, timely, secure, or error-free.

Nothing in these Terms excludes or limits any warranty, guarantee, or consumer right that cannot legally be excluded or limited under applicable law.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, SIVELO and its service providers will not be liable for indirect, incidental, special, consequential, punitive, or similar damages arising from the use of the Services or products purchased through the Services.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law or limits any mandatory consumer rights.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold SIVELO, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers harmless from third-party claims arising from your material violation of these Terms, applicable law, or third-party rights.

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in full force and effect.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with the policies and rules posted on the Services, constitute the entire agreement between you and SIVELO regarding your use of the Services and supersede prior agreements or communications relating to the Services.

SECTION 21 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

SIVELO may transfer or assign its rights and obligations under these Terms where permitted by applicable law.

SECTION 22 – GOVERNING LAW

These Terms and any separate agreements through which SIVELO provides the Services are governed by the laws of Sweden, without limiting any mandatory rights or protections available to consumers under the laws applicable in their place of residence.

Any dispute will be handled by a court or other competent authority having jurisdiction under applicable law.

SECTION 23 – HEADINGS

Headings used in these Terms are included for convenience only and do not limit or otherwise affect the interpretation of these Terms.

SECTION 24 – CHANGES TO THESE TERMS

You can review the current version of these Terms at any time on this page.

We may update or modify these Terms from time to time by publishing an updated version on our website.

Where required by applicable law, we will provide notice of material changes.

Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms, to the extent permitted by law.

SECTION 25 – CONTACT INFORMATION

Questions regarding these Terms should be sent to:

SIVELO
Email: kontakt@sivelo.se
Address: Spannlandsgatan 4, 414 79 Gothenburg, Sweden
Phone: 0703393771
Organization number: 9408255363
VAT number: SE940825536301