Återbetalningspolicy
RETURN & REFUND POLICY
You may request a return within 14 days of receiving your order.
To start a return, contact us at kontakt@sivelo.se and include your order number and the reason for your return. We will provide you with return instructions and the applicable return address.
Return Conditions
Items should be returned in a condition that allows us to inspect and process the return.
We recommend returning the product complete and securely packaged to reduce the risk of damage during transit.
Please do not send a product back before contacting us and receiving return instructions.
Return Shipping
For returns where you have simply changed your mind, the customer is responsible for the return shipping cost unless otherwise stated.
If you received an incorrect, damaged or defective product, please contact us first. If the issue is confirmed, SIVELO will cover reasonable return costs where a return is required.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective or you received the wrong product, contact us as soon as possible at kontakt@sivelo.se.
Please include your order number, a description of the issue and, if possible, photos showing the damage or defect so we can assist you.
This policy does not limit any rights you may have under applicable law.
Refunds
Once we have received and reviewed your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow several business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.
Exchanges
We do not currently offer automatic exchanges.
If you would like a different color or set, please return the original item according to the instructions above and place a new order.
Contact
For questions regarding returns, damaged items or refunds, please contact:
SIVELO
Email: kontakt@sivelo.se